FAQ – Frequently Asked Questions

Feel free to poke around these questions to find just what you're looking for. For more information regarding our services, you can contact us directly.

With NBN your phone will run through modem so you will not require any active home phone line. To enable this, we at Aqua mobiles will provide you with free TP-Link modems which allows hassle-free connectivity.
At Aqua mobile, we provide a one-month test trial. If you face any issues during that period and if you want to cancel, you can do so, and the full money will be refunded to you. However, post the trial phases if you want to opt for an early termination then you will have to pay an early termination fee considerably.
If you did not use an NBN connection before, then an NBN technician will come to your house to set up the connection.
At Aqua mobile, we provide you NBN connection at zero set up fee.
The NBN plan that you will choose will depend on how many people are using the service and the speed for the same. Our Gold plan is preferred by most of the customers while you can choose other as per your preference. For details regarding plan, browse through the NBN plan section. If you have additional queries and concerns, you can reach out to our customer support team.